Warning, you might fall in love!

This hotel is a refreshing getaway! I loved the cleanliness of my room and the attentive staff who ensured I was comfortable. The remodeled lobby with a Starbucks was a gem, and breakfast was notably improved. Plus, the complimentary shuttle service to the Malecon made exploring easy! Can't wait to return.

The staff were very attentive, ensuring that my room was cleaned daily, except for the last day. However, the rates felt steep for the basic amenities offered, and the pool area could use some improvements. While the homemade tofu served was a delightful surprise, the overall experience left me feeling disappointed, especially given the high expectations set by other locations.

good location but slow breakfast service

The breakfast choices were diverse and tasty, though the wait for food could be lengthy. The staff were friendly and helpful during our stay, adding a pleasant touch to our experience.

The service during breakfast caused a delay that disrupted our mornings.

The remodeled restaurant area was a lovely surprise, and my wife couldn't get enough of the Starbucks in the lobby! We really enjoyed lounging by the pool and exploring the fitness center during our downtime. One minor hiccup was the breakfast options, which felt a bit limited, but overall, we had a fantastic stay. 🌟

Thrilled about the remodeled restaurant area and the new Starbucks! Breakfast was exceptional, and I loved the convenience of the complimentary bus to the Malecon.

I loved staying at City Express in Puerto Vallarta. The room had an amazing mountain view and was super quiet. The bed felt fantastic—really comfortable, perfect for resting after a long day. The shower was refreshing, and I appreciated the darkening blinds that helped me sleep well. Breakfast included gluten-free options, which was a nice touch, even though it was a bit simple. Staff were generally accommodating, and I liked the convenience of having a Walmart nearby for snacks and drinks. However, the waterless flush urinals on the first floor made a bad smell, and it affected the whole floor. This certainly needs addressing. Also, it was a bummer that there were no coffee makers in the room and I couldn't access Netflix on the TV. Overall, my stay was pleasant, but these small improvements could make a big difference.

The pool area was amazing for a refreshing dip! Service was friendly, but the check-in was a bit slow. Overall, a nice place to stay.

had a great time at city express! the pool area by the bar was so refreshing. the cleaning ladies were exceptional, always ensuring our room was spotless. plus, being right beside a walmart made it super convenient to grab anything we needed during our stay.

do recommend

Consider checking with the staff about the pool's sun exposure to find the best time for relaxation, as it has limited sunlight in the afternoon.

Surprising comforts despite challenges

The king bed was incredibly comfortable, and I truly appreciated the attentive staff who made sure my room was clean throughout my stay.

Clean and Comfortable Stay with Great Location

I enjoyed my stay as it provided a clean and quiet environment, perfect for relaxing after a hectic day of exploring Puerto Vallarta. The location was excellent, close to restaurants and shops. I loved being able to see the cruise ships from my window. However, I found the staff's communication could be improved, especially regarding room access.

Clean room with a beautiful view, but the breakfast options were quite limited. Pool area perfect for relaxing after a day out.

I loved the beautiful view from my room, it was a great way to start the day! The pool area was perfect for relaxing, and I enjoyed the convenience of being close to popular attractions. Plus, the nearby shopping was a nice perk!

100% recommend for a weekend getaway

Great location, great amenities, making it easy to explore the nearby mall and grab food just a minute away. Storage options were convenient since they allowed us to keep our bag in the fridge before check-in.

Everything was as expected.